Question 1

What is Chintu AI and how does it help candidates?

Accepted Answer

Chintu AI is a real-time, low-latency AI career platform designed to assist candidates during live technical interviews, online proctored exams, multiple-choice tests, and resume tailoring. It runs as a smart overlay on Desktop and as a native helper app on Mobile, providing fast answers, coding solutions, and behavioral support tailored to your experience.

Question 2

How do I install and configure the Desktop (Windows EXE) app properly?

Accepted Answer

1) Sign up for a free account at getchintu.com and go to the Download tab. 2) Download the Windows EXE installer. 3) Open the installer. If Windows SmartScreen displays a warning, click 'More Info' then 'Run Anyway'. 4) Once the app opens, click the secure web deep-link login to automatically sync your account, plan, and credits. 5) Set up your Candidate Profile and Job Description, and click 'Initiate Session' to load the overlay. If the app freezes or key captures stop working, locate the Chintu icon in your system tray (bottom-right taskbar), right-click and select 'Quit', then relaunch the app.

Question 3

How do I download, install, and run the Android APK?

Accepted Answer

Download the Android APK file from the getchintu.com download portal. Enable 'Install from Unknown Sources' in your Android settings, then open the APK to install it. Once installed, log in to your account. The mobile client features native audio recording and camera upload support, allowing you to take pictures of coding problems or interview screens and get suggestions on your phone.

Question 4

Is there support for macOS or iOS?

Accepted Answer

Yes! Chintu AI is now available on macOS as a DMG installer, in addition to Windows 10/11 (EXE) and Android 8.0+ (APK). On first launch on macOS, Gatekeeper may show a warning — right-click the app, click 'Open', then 'Open' again to bypass. iOS is not supported at this time. Note that smart overlay and global keyboard shortcuts are available on both Windows EXE and macOS clients.

Question 5

Does Chintu AI support multiple monitors or multi-display setups?

Accepted Answer

Yes! The Chintu Desktop App automatically detects your primary monitor using screen display ID matching. When you trigger a screenshot OCR capture, it captures the screen marked as your primary display to ensure seamless tracking without capturing empty background displays.

Question 6

What is the interactive fluid animation on the page background?

Accepted Answer

That is our high-performance GPU-accelerated WebGL Fluid Simulation Canvas. It tracks your mouse movement and clicks to render real-time, interactive smoke and colorful particle trails, creating a premium visual experience. It is automatically disabled on mobile and touch devices to conserve battery.

Question 7

How does the Smart Overlay stay unobtrusive during interviews?

Accepted Answer

The Windows EXE app uses hardware-level window affinitization. By calling Windows Graphics Capture API exclusion flags, the overlay window runs discreetly alongside your meeting and assessment windows. When you share your screen or record a video on Zoom, Google Meet, Microsoft Teams, or HireVue, the Chintu overlay stays out of view so you can stay focused on your conversation.

Question 8

How do global keyboard shortcuts work on the Windows app?

Accepted Answer

For Elite plan subscribers, universal global keyboard shortcuts are active. You can hold down the Spacebar to capture microphone audio (which is transcribed in real-time using Whisper), or press Enter (or a custom-mapped hotkey) to trigger a screen OCR capture. This allows you to get help hands-free during intensive coding rounds.

Question 9

What should I do if the Windows app freezes or does not display the overlay?

Accepted Answer

If the overlay freezes or doesn't render, it is usually because of graphics driver priority or permission blocks. Locate the Chintu icon in the Windows system tray (bottom-right corner of the taskbar next to the clock), right-click it, select 'Quit', and restart the app. For best results, right-click the Chintu shortcut and select 'Run as Administrator' to ensure global shortcuts aren't blocked by other apps.

Question 10

What is the Screenshot Preview feature and how do I use it?

Accepted Answer

The Desktop App includes a built-in Screenshot Preview window. When you capture a portion of your screen, a native preview window opens automatically to let you inspect what the vision AI will see. This ensures you only send relevant interview questions and don't accidentally share sensitive data.

Question 11

What features are supported on the Android (APK) app?

Accepted Answer

The Android app features a native audio recording protocol integrated with Capacitor and OpenAI Whisper for voice questions, and native camera/gallery upload so you can photograph interview questions on a laptop screen and upload them for analysis. It fully syncs with your Candidate Profile and Job Description settings.

Question 12

What are the limitations of the Android app compared to the Desktop version?

Accepted Answer

Due to security and privacy architectures in Android OS, the APK cannot display a system-wide discreet overlay (screen recorders and screenshots on the phone will capture the Chintu helper UI). System-wide physical hardware hotkeys (like holding the Spacebar while in other apps) are also not supported due to OS permission rules. There is no iOS client.

Question 13

What are the different AI Engines and how do I choose the right one?

Accepted Answer

Chintu AI offers five specialized engines: 1) Standard Engine: Ultra-fast and best for definitions, quick trivia, and basic concepts. 2) Pro Engine: Advanced reasoning model, best for system design, database sharding, and long-form behavioral answers. 3) Coding Specialist: Hardened model for syntax verification, algorithm optimization, and dynamic programming puzzles. 4) Titan Engine: High-fidelity reasoning across niche domains. 5) Turbo Engine (Elite only): Hyper-intelligence model streaming responses with near-zero latency.

Question 14

What is 'My AI Profile' and how does it personalize my answers?

Accepted Answer

You can copy and paste your resume or LinkedIn profile dump into the Candidate Profile tab. Our 'Authentic Voice' engine parses your history and dynamically injects your real projects, skills, and background details into the AI prompt. Instead of giving textbook answers, Chintu references your actual experience and aligns it with the Job Description parameters to make responses sound natural and authentic.

Question 15

What are the different response formats?

Accepted Answer

You can choose between: 1) Small: 3-4 short sentences for fast questions when time is tight. 2) Balanced: 2-3 natural paragraphs (default). 3) Detailed: Structured sections with headers, bullet points, and step-by-step guides. 4) Coding: Monospace code blocks with line-by-line debugging comments.

Question 16

What are the differences between the Free, Professional, and Elite plans?

Accepted Answer

Free: 10 credits/month (resets monthly), 1 non-editable Profile/JD, Standard engine only, and Light theme. Professional ($9/mo): 100 credits/month, unlimited profiles/JDs with full editing, premium engines (Pro, Coding, Titan), Detailed/Coding response formats, and Dark mode. Elite ($29/mo): 500 credits/month, Turbo engine, screen recording, global shortcuts, priority support, and custom AI fine-tuning.

Question 17

How are Energy Sync credits consumed and deducted?

Accepted Answer

Each action in Chintu deducts credits: 1 credit per text or voice query response, 2 credits per screen OCR snapshot, and 5 credits for resume tailoring/optimization. Paid credits never expire as long as your subscription is active.

Question 18

What is the checkout Unit Multiplier and how does it scale credits?

Accepted Answer

When purchasing a Professional or Elite subscription, you can select a unit multiplier (from 1x up to 10x) at checkout. This multiplies your monthly credit quota. For example, selecting 2x units on the Pro plan gives you 200 credits/month, while 5x on the Elite plan gives you 2,500 credits/month.

Question 19

Can I upgrade, downgrade, or cancel my subscription?

Accepted Answer

Yes. You can manage your subscription at any time through our Razorpay/Stripe billing portal. Upgrades are applied instantly, while cancellations or downgrades take effect at the end of the current billing cycle.

Question 20

What happens if a query fails or times out? Do I lose my credits?

Accepted Answer

Never! Chintu AI implements an atomic credit reservation system with automatic fail-safe refunds. When you initiate a query, credit is reserved, and if the API times out, the model fails, or a network disruption occurs, the credit is immediately refunded to your account with a log entry in your credit history.

Question 21

How does the Mock Interview Simulator work?

Accepted Answer

It is an interactive browser tool at getchintu.com/interview. The AI interviewer speaks questions aloud (if text-to-speech is enabled), and you submit your responses via typing or voice. It features MCQs, coding puzzles (with a monospace code editor), and behavioral rounds. Once done, it displays a premium feedback report with grading (0-100), key metrics, and model answers. Free users get 1 attempt; Pro/Elite get 5 lifetime attempts.

Question 22

What is the Referral Challenge and what are its rules?

Accepted Answer

The Referral Challenge is a free, 5-level mock interview challenge unlocked when you sign up via an invite link. It consumes 0 credits but is locked to Hard difficulty (15 questions) and runs in fullscreen lockdown mode (exiting fullscreen will fail and reset the challenge). Random focus screenshots are taken at questions 3, 6, 9, 12, and 15. Passing with a 90%+ average earns your referrer up to $15 USD!

Question 23

How does speech-to-text (STT) work in mock interviews?

Accepted Answer

STT (voice recording) is enabled for Theory, Aptitude, and Observation questions so you can speak your answers naturally. For MCQ questions (where you select answer choices) and Coding questions (where you write code directly in the code editor), STT is automatically hidden/disabled to keep the user interface clean and responsive.

Question 24

How does the AI Resume Builder work?

Accepted Answer

It offers two options: 1) 'Enhance Current': Upload your existing resume and paste a target Job Description. The AI optimizes your keywords and bullet points in 30 seconds for ATS screening (costs 5 credits). 2) 'Build from Scratch': Select a template and enter your details in our structured form editor with a live design draft preview (free).

Question 25

What templates are available, and how can I export?

Accepted Answer

We offer three designer-grade layouts: Modern Elite (sleek), Classic Executive (traditional), and Minimalist Pro. You can print directly to a high-quality PDF or export the raw LaTeX source code (.tex) for offline compilation.

Question 26

How do the Affiliate Partner and Content Creator Programs work?

Accepted Answer

Affiliates earn 30% lifetime recurring commission on all subscription sales referred through their tracking link. Creators who make videos or posts about Chintu AI receive rewards based on views: Free Pro plan for YouTube (2K-10K) or Reels (10K-50K) views; $25 + Free Elite plan for YouTube (10K-50K) or Reels (50K-200K) views; and $100 + Free Elite plan for YouTube (50K+) or Reels (200K+) views. Apply at contact@getchintu.com.

Question 27

How does the Refer a Friend program work and what are the credit limits?

Accepted Answer

Share your invite link from your profile. When a friend signs up using your link, they receive 10 free credits immediately as a welcome bonus. You get 10 free credits immediately when they sign up (no purchase required), capped up to your plan limit: 5 referrals (50 credits) on the Free plan, 10 referrals (100 credits) on the Pro plan, and 25 referrals (250 credits) on the Elite plan. Additional referrals will count towards milestones and challenges but will not award credits.

Question 28

Is my data secure, and how do I contact support?

Accepted Answer

Yes, Chintu uses local-first architecture and AES-256 encryption. We never log screen captures, recordings, or credentials. For assistance, visit getchintu.com/support to file a ticket. Pro/Elite users get priority response within 24 hours. You can also email contact@getchintu.com.

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